Our Reviews

Great people great service feels like family

I noted to have my wipers changed, which was not completed, plus receive parts that were replaced, neither of which happened, I wanted to visually inspect the spark plugs that were removed.

Great job No problems

Excellent service. Friendly staff.

Repair performed quickly

Service experience was professional and quick. The service writers Erin and Bob are a pleasure to deal with.

I am over the top happy with Bob Jass Chevrolet, everything from service to sales they are top notch they are always there to help!!!

I was able to get the car in promptly and the problem was found right away. I found the experence was excellent with every thing being explained to me. I think I will come back for my oil changes. Thank you for the excellent service from beginning to completion.

Most excellent service

90K vehicle with failure engine my wife is keep sending home with same results its her fault the engine is failed 😂😂 We get recall for that problem but its not a manufactory defect thats my wife 😂😂 Come on guys there is a recall for 700K engines like this stop playing games

Erin is always great to deal with she does what needs to be done to make you happy.shes just great.

Bob Jass Chevrolet has always done an excellent job. When I bring my Chevy Trax in for service.

Quick and easy. Very friendly

Everything went well No issues greeted right away In and out in less than an hour

Courteous, knowledgeable and efficient.

Service was great as always!! Service writer kept me informed on my services being performed on my car, thanks Erin!!

Great service!!

Accommodating and professional staff who provide excellent service.

Very nice and friendly found me what I was looking for

Always prompt service and done right the first time. Dealership is also always clean and well maintained. Good place to do business.

Well taken care of.answered all questions

Erin always takes care of me when I come in for service.

Awesome staff from start to finish.

Done earlier then expected and less then estimated thank you

Simple process that went very well

Just in for an oil change and tire rotation. Everything went well and finished in a reasonable time ,

In and out in a timely fashion! All service completed as requested.

Friendly and knowledgeable staff. Process of purchasing the vehicle was quick and easy.

Helpful and got me in and out in a timely manner

quick service always check all points on the care and friendly people

Professional friendly service

quality of service

Prompt and professional

Great deal on tires, Installation, and oil change done promptly.

Went in for a routine oil change and the experience was efficient and pleasant as always!

Oil change went as expected.

We love the personal service at Bob Jass! We have purchased 8 vehicles there over the years and have been happy with each one of them. We recently decided to go back to being a two-car family, and when I saw a Marina Blue Chevy Trax at another dealership, I called Steve Dobbs right away. He was able to find the exact car I wanted within a couple of days and we couldn't be happier! We also appreciate the quick availability in the service department. I don't know when we'll be buying another car, but you can be sure we'll be returning to Bob Jass!

It was efficient and friendly. The service manager answered all of my questions

This was my first visit to Bob Jass Chevrolets Service Department. Erin in Service is Welcoming, Kind, and Knowledgeable. The work was performed to expectations. Every Dealership Service Department should take a lesson from Bob Jass Staff. ⭐⭐⭐⭐⭐

This dealership has always been great. If my new truck was repaired and it last. It will even be greater.

Bob in service always goes that extra mile to make sure my truck gets the attention it needs!! The day i came in they were having issues with a computer glitch. He worked through it like a professional!!!

My experience was fine. Erin is a pleasure to deal with.

Service Department is always customer friendly.

Great service department. Everyone is very helpful and friendly.

As always, everything about the service experience at Bob Jess is perfect. I was warmly greeted by Erin. I had a comfortable well lit clean, waiting room to work in while my car was being repaired. I was given consistent updates during the repair and while future maintenance was recommended, it was in no way high-pressure. Service was efficient. Bob Jass never disappoints.

Great service great people easy in and out thanks for the great job

Service was great. Erin did a great job getting my service complete asap.

Pleasure doing business with everyone at the dealership.

Steve Dobbs did a great job! He is very thorough, responsive and knowledgeable.

I brought my 2017 Colorado with 103000 miles to have some preventative maintenance done. Erin checked me in and started the process. Everything went smooth. Picked it up the next day.

Always a pleasure to do business with Bob

James & others were very accommodating

Erin is great always goes the extra mile to keep you happy

Getting new tires at Bob Jass Chevrolet in Elburn, IL. was a pleasant and joyful experience - as it ALWAYS is! Wouldn't go anywhere else for our auto service/needs.

Awesome ! Great service! Thank you!

Such a friendly dealership and service dept! Everytime I come here it’s like hanging out with your favorite family members. Everyone is is helpful and make sure you understand whatever your visit brought you in for.

Everyone’s always polite and helpful and they get the vehicle done on time all the time

Love these guys. I know they have to make money. But they do make me feel Im getting an okay deal.

I was just in for an oil change. They were friendly, professional, and quick.

Fast and friendly.

Quick oil change. My key fob battery was low, they replaced it for free - great service!

Having been a Bruce H. (Salesman) customer for many years and many vehicles purchased, we were introduced to Joe (salesman). Joe (and Steve L.) spoke with us about the vehicle we were interested in. Joe let us test drive our new Acadia. He arranged from an evaluation of our trade and presented us with a reasonable purchase price. Deal went very smoothly and efficiently. We are happy with our new car, and look forward to our continued relationship with Jass. Thank you.

making the appointment was simple and easy. All of the personnel were friendly and helpful.

Great

The incredible team at Bob Jass Chevrolet in Elburn take great care of our vehicle. They are very helpful, very courteous, and do great work. Thank you,

Fast courteous service.

I waited 1 hour and a half for an appointment with my oil change. Never before

Great experience!

the whole car leasing experience was sooooo smooth from the first point of contact( texting) to the test drive ( not pushy or rushing the test drive) to driving off the lot . I am extremely satisfied with the dealership , the experience and my new Tahoe

went just as planned. Bob is Awesome.

As always, everyone is nice, friendly, knowledgeable....and your waiting room is warm and always nice people to talk to in there too :)

Great service

Friendly and knowledgeable

This time you did excellent .

Employees always friendly, work done promptly, communication excellent, always a pleasure with service!

Na

The service was quickly performed. It seems like the problem has been fixed. The men at the checkout counter explained the situation of why my car was shuddering after putting gas in the car.

The service team is always top-notch.

Overall smooth and a couple hiccups.

On time at given price.

I've never been disappointed in the service of my vehicles.

Quick, Friendly and professional service every time. I have purchased at least 12 vehicles from this dealership.

Quick turn around

Great service

Best dealer in northern Illinois!!

Totally smooth and quick process. Joe was able to get me into a full size truck at the price I needed.

Always feel good about work done. More importantly can trust them to not do anything that is unnecessary.

Staff professional, helpful and kept me informed

Steve Dobbs and the sales/finance team were fantastic to work with and responded quickly with answers to my concerns on completing the deal at the Bob Jass dealership! Would highly recommend this location to any friends and family for their Chevy needs.

Amazing experience. Everyone there is always super nice and feels very honest. Not once did I feel like I was being pushed into something I didn’t want.

Professional, quick, easy affordable.

The charging cable on my Chevy Bolt started to act up. We brought it in for warranty work. Chevy denied the warranty claim. When I contacted Chevy, I was told to either buy a a new charging cable, buy a fan and place it on the cable or else take it to another dealer. When I contacted Erin and Dan, they went above and beyond to fight for our claim. The outcome of Chevy finally honoring the warranty and providing us with a replacement charging cable was greatly appreciated.

Fast service. Nice people!

Top notch dealership!! Ive bought many cars from them! Service department is great as well!!

Steve Dobbs is the best!

Great

See previous answer.

People were great !! Thanks

I was pleased to be in and out within an hour. My only issue is the air pressure symbol showed on my screen and the affected tire had no reading for psi. I hope my tire is fine.

Friendly people good service

Excellent service staff. The service manager who retired trained them well.

JOB WAS DONE RIGHT THE FIRST TIME!

very good service and courtesy

Service was great

Great Service!!

Quick, professional service experience.

Every willing to work with the Customer and want to provide the customer with a great experience

Great experience

We have worked with the team at Bob Jass for years. The General manager, sales team, business office, and service department are all top notch.

Absolutely love dealing with this company

Joseph Howland my salesman always checks in to see how I'm doing ,.. Fantastic service as always - Go see Jow if you need anything!! (630) 607-9889

What can I say?! Bob, Erin and Eddie are the best!! They helped me out and got me in last minute for an issue!

Always quick and friendly service, I have purchased over 12 vehicles from this dealership.

Bob does a great job of communicating with us while our vehicle is in for service.

Wonderful people and excellent dealership. The service department staff is always friendly and the services are fairly priced. My truck is seven years old and they take great care of it. I highly recommend Bob Jass Chevy in Elburn.

In and out as promised. Prompt professional service.

Needed some service done last minute prior to a long trip. They got me right in

Service writer did a great job informing me on updates during oil change.

Friendly and efficient Great experience!

Always great service! And friendly faces! It's worth the drive to go to a place you trust. Thank you Bob Jass for always taking good care of our car needs

I had Safelite come to the dealer to replace my windshield. When I came to pick up the car, the check engine light was on. It was right at the dealership close time. I asked Ryan (dealer manager) if he had an ODB reader. He dropped everything, went to the service area, and grabbed the reader. He took the time to connect it and provided me a printed readout. Nothing was wrong and he gave me assurance the code should clear after we drive. Sure enough, it did. This is the type of customer service that separates this dealer from others. Thank you Ryan. You are top notch.

They got my car in right away even as it was not scheduled, they fixed a mistake that was of my doing without charging me. They are super nice people to deal with and would recommend to anyone.

Great service!!

Friendly and efficient

Professional

Bob Jass is the Best dealership I have ever dealt with from sales to service

Bob Horrell was extremely helpful and went above and beyond to repair my vehicle

You all have been so great - with service on my Bolt and now with purchasing my Equinox EV!

Prompt and courteous service

good service and courtesy

The service staff was very professional and accommodating

Fast and easy dealing

my experience was good they did what i needed done and i got a great deal.

Resolved issue quickly, thanks.

Though an complete

Joe and James were amazing, making my purchase easy. Thanks to Ryan for having such an amazing employees.

Service team is the best

Very professional and friendly

Once again Bob Jass delivered per plan. Bob Horrell in Service prepared me for the installation cost for a new starter on my car. The job was completed per plan and per cost indicated. And I have to mention with high quality. I will take my car for service no where else.

Always friendly and helpful.

Always does a nice job.

Good service

Always keeps. the appointment on time. Staff always lets you know whats going on. I have never been sold services I did not need.

Always friendly and helpful staff

Professional

Very accommodating and professional.

Great scheduling, the best service around

Always prompt and done right the first time. Very good people and the facilities are always clean.

Love Bob Jass Chevrolet. Service is great, sales team is awesome,

We're very understanding and helpful.

I’m always happy with the service at Bob Jass

Always professional and friendly

a ways great service got there early took car in early personnel very friendly

Professional, kind and got the job done in a timely manner.

THIS PLACE IS GREAT

Excellent customer service from advisor Eddie, service performed at a great cost and efficient

I`ve been dealing with Bob Jass chevy for 10 years. Friendly and knowledgeable personnel.

They allowed me to swap my Silverado in place of my Traverse because I needed the Traverse for an unexpected appointment for my wife. No problem

It’s always a pleasure to work with Bob Horrell in the service area. He knows what he is doing and listens to my needs for my C8 ‘20 Corvette.

Fast, reliable service with great technicians

BOB IS THE BEST! LOVE BOB IN SERVICE

Great service visit, Eddy was very helpful and professional. I will return for service visit and new vehicle purchase.

Knowledge staff

Bob Jass is always fast, efficient, and pleasant.

Eddie in service is a great communicator

Problem was fixed, transportation was provided for me. Air Conditioner is running fine. Technician found another problem with old reliable that I will need to take care of soon.

All of the staff are extremely friendly.

Great service. Professional and friendly.

First time going here. Was pleased with how fast they were and the clean, friendly atmosphere.

Service was fine... Thought tire rotation was part of the oil change Apparently it is not

fast, courteous and pleasant people.

I enjoyed my experience

The Best service department. keeps me purchasing my vehicles there.

Great job in a timely manner.

Staff is always great!

Great job as always!

I have dealt with a lot of car salesman over the years and most of my experiences have been unpleasant. Joe Holland has changed that completely. He makes the experience enjoyable. He is also very knowledgeable and proficient. my experiences with Bob Jass have always been excellent.

Great service, keeps me updated on my car’s service, and recommends anything that needs to be taken care of

It is always a pleasure, everyone is knowledgeable and nice! The shop is always very clean.

Great service department. Friendly and very professional.

Great service advisor

Great people great service feels like family

Always top notch service!!

Mike phoned me with all updates and the costs involved.

Na

Would gladly take my vehicles here everytime.

As always a very good experience. Amazingly I called in with only a few days before a trip and the service team was able to get it handled same day if I could bring it in immediately. Thank you Robert!

Friendly and efficient

Always timely with scheduled service.

Easy in, easy out.

excellent service

Always the best

The dealership was very helpful and friendly. I would recommend this service department to others.

Great

Great communication and timely

Very friendly greeted us right away

Truly the best dealership service department!

I told Mike p what I was looking for and he showed me 3 different cars and then we took one for a test drive and I liked what I drove and told him I was waiting for ins settlement and he talk to management and they made the deal work and Mike walked me thru the features and how to sign up for on star and finance did a great job walking me thru the paper work and made the whole process painless great experience

Wonderful service department. Trust them to get the job done correctly. Very friendly and great to communicate with. Thanks for all you guys do.

Everyone was very helpful and easy to deal with

Friendly staff and fast service.

I asked them to put my registration sticker on and they did a recall so I didn’t have to come back

Awesome people.

Everything went nice and smooth from start to finish

Best Chevrolet Dealership in Illinois!

Very accommodating, very knowledgeable

Always professional

I had a very pleasant experience purchasing my new Blazer and James was great to work with every step of the way.

Making service appointment was easy. Late night drop off was easy too.

Service experience is always easy and fast.

Good Service Department

Did awsome job! Appericate it! Thabk you! Megan Fornal

In for an oil change, went smooth no surprises.

Thanks for all the help!

The best dealership we’ve ever worked with. Everyone is so friendly. Service department is fantastic. Extremely knowledgeable and very helpful.

My first time at this dealership and it was all good. Fast, friendly and great communication.

Everything was great. Low pressure, clear and straight forward communications. No games fair price.

Knowledgeable and friendly

Everything went Great! Everyone was friendly and helpful 🙂

I appreciated being treated as the major owner of the truck I bought and not having the salesman refer back to my husband during to my visit.

Excellent staff.

Great job getting us the car we wanted. Good communication and updates through out the process. Will definitely recommend this dealership and salesman, Joe, to our friends!

Bob is fantastic. Honest, Upfront and No BS. If it doesn't need to be done he will let you know, But when he say you should take care of this you can trust it needs to be done and it will be done correctly by your Mechanics! I bring all our Vehicles there, Including my wife Jeep (not my choice of car). Respectfully, Bill Morrow

Comfortable with recommendations didn't feel pressured to make decisions for my husband's tru

Great service and fair pricing.

Erin is FANTASTIC, Dan the sales manager is such a charmer!

Everything was handled promptly and service was excellent

Always great service

Great service and great people!

Work completed properly and in a timely fashion.

Great bunch of guys in service who are trustworthy and upfront.

Very easy experience. Joseph Howland is the best salesman I have ever dealt with. He is just a great guy.

Got me right in for service and took care of everything.

Great service!!!

Very Satisfied Excellent

Great service.

Polite kind timely.

Friendly and knowledgeable

All very friendly

Always quick and easy to deal with!

Did a nice job.

A helpful and responsive service department

Quick, convenient, appreciate recommendation on what should be fixed.

Excellent people, excellent dealership except for the fact they don't have a car wash and I almost never am able to have the car washed following service.

Very prompt! Helpful and friendly, great dealership.

Service writer (Robert) was very helpful. Robert kept me informed during the process of changing the 3rd brake light. The Technician who worked on my Silverado did an awesome job! (Mike?) Please give kudos to the tech who worked on my Silverado, job well done! RO# 517028 Tag 631

It was an expensive visit but my car runs and sounds better. It was efficient and at this point my issues appear to be corrected.

Service was good just think it took a little longer than usual when you have a appointment

Prompt

They listen to my concerns.

The service representative Eddie Iniguez was friendly and professional. He also helped me with a concern I had on the navigation display. He went above and beyond my expectations. It was a wonderful experience.

Both Mike P and Melissa were both friendly, fair, helpful and just awesome.

It was a turnkey process. The dealer kept me informed regarding the service, the pricing was straight forward, and the work was done to my satisfaction. Great experience.

Im recently widowed . My husband always took care of our cars. This dealership has been so kind and friendly. And honest. They have made things so much easier than I expected.

The entire team at Bob Jass Chevy in Elburn, IL are the best. They make the whole process very easy and everyone is super helpful. The only place we go!!

Always great service.

Awesome dealership, awesome service department. No BS. Very honest service managers

We were visiting family locally, with home being in Ohio. Our 2026 Equinox needed its second oil change. We chose this dealer as just 8 miles from the house, and made an appointment for oil change and tire rotation. Service department very friendly. The work completed within the hour. Service department very clean and customer waiting area very accommodating with hot coffee.

Everyone was very friendly and helpful. No hidden fees.

I went un for an oil change and everyone was friendly. The service was quick and painless.

I had an excellent experience purchasing my new truck from Joseph Howlend. From start to finish, he was professional, knowledgeable, and never made me feel pressured. He took the time to answer all of my questions, made sure I understood my options, and worked hard to make the entire process smooth and stress-free. What stood out the most was how honest and genuine he was throughout the sale. He made sure I found the right truck for my needs rather than just trying to make a sale. Even after the purchase, he took the time to go over the features and made sure I was completely satisfied before I left. If you’re looking for someone who is straightforward, easy to work with, and truly cares about his customers, I highly recommend asking for Joseph. He made buying a vehicle a great experience, and I wouldn’t hesitate to work with him again in the future.

Very straight forward and HONEST (that's why you had me show up at your dealership, bc another dealership lied to my face and tried to screw me over on repair coverage under warranty). Bob and Mike in service were a pleasure to deal with, and kept me in the loop for all repairs. Thank You

Service staff was professional and helpful.

Bob Jass Chevrolet never disappoints. I've been a customer for 30 years and have consistently found their service completely satisfying.

Joe Howland is the best. He made sure the buying process went smooth & error free. Can't say enough good about Joe. The financial/signing process was further made easy by Melissa Balon. Bob Jass doesn't use high pressure sales tactics which make a big difference in the buying experience. The entire staff is very very good.

Easy check in process, comfortable waiting area and friendly staff keep me coming back

It was ok.

ALWAYS A GREAT JOB!

Awesome job

Robert was great to work with in the service department—he got me in and out for my routine maintenance and went above and beyond to help me with a loose bolt under the car. Thank you, Robert!

No issues. Routine’s maintenance

Everyone is so friendly and talkative you feel like family The work is always done on time

I feel confident with the quality of service provided by Bob Jass Chevrolet. The service advisors are through in their review of the services needed. The Vette is ready as promised.

Brought car in for service. Bob is great! Always taking good care of me.

Knowledgeable staff. Happy to help and answer questions

Eddie took care to watch my rims during tire change

Great

the worst sevice ever

It was a great experience for the first time with my new car.

Everything was excellent.

On time and quick service. It was very comfortable in the waiting room and service advisor was very considerate.

Best experience and greatest staff i have ever dealt with in 40 yrs

Bob in the service department is wonderful (ALWAYS communicates with the progress and is top notch in my book).

Friendly and efficient staff

Prompt service, explaining exactly what had to be done. I would recommend.

Everything went well

Very courteous professional staff, highly recommended

Everything went well car was done on time. Brakes are working fine. Eddie kept me posted on progress. Everything else is working fine,

They always do a great job.

Everything went as expected! Thank you!

Quick and pleasant service. Great waiting room.

Courteous and on time.

GOOD WORK

Quick and complete service

Great work, great communication

Service staff very friendly. In and out in a reasonable time.

Always and I mean always get top quality work and you get it every time.

I had an oil change service for my 2025 Equinox and filter change was recommended, so I agreed to get it added in the last minute. Before the service, my oil level was at 9% and the filter was 70%. When I got home after the service, the oil was at 100% and filter stayed 70%. I'm not sure if I came home with a new filter.

Advisor was courteous and knowledgeable Dealership waiting area is clean and updated

Sales associate Steve was awesome. Little disappointed on the hard sell on "extras" from the finance guy.

Service team was friendly , service was quick

Quick, friendly, and very professional.

the service was very good. All my questions were answered with knowledge and understanding.

Bob is awesome out there in service. As a matter of fact the entire service department is really stellar. We only go there for service and I take my company car there too.

Always prompt friendly and professional service.

Always a pleasure working with Bob and everyone at the dealership!

none

I feel comfortable driving away knowing my vehicle is fixed correctly.

As always great service

The service experience at Bob Jass Chevrolet once again was easy, fast, and professional.

Great people very friendly did a great job getting me in and out