Our Reviews

Great people great service feels like family

great service department !

GREAT PEOPLE GREAT SERVICE

Quality personnel. Very knowledgeable

Friendly and on time

Great communication

I had to leave care at dealership and a porter was provided to drive me home ! Good PR front desk / Erin. Service was good and employees appear happy to deal with customers. (which is unusual these days) Thank you

Once again, Bob – Chevrolet has made a hit with me superior performance always the best service on my car always the best lease of my car Chevrolet is number one in my book and everyone at Bob is great Erin Ryan Mike all the secretaries as well. Bob Jass it’s number one in my book I live in Elgin and I drive to Elburn even for an oil change. Good service is hard to find.

Very friendly and knowledgeable people.

Helpful and got me in and out in a timely manner

quick service always check all points on the care and friendly people

Everything went well greeted in a timely manner in and out in about an hour

Bob Jass Chevrolet in Elburn IL is by far the best dealership I’ve worked with, everyone knows what they are doing. Sales and Service top notch.

Welcoming friendly staff.

Always prompt service and done right the first time. Dealership is also always clean and well maintained. Good place to do business.

Service Department is always customer friendly.

The dealership was extremely helpful when a minor issue arised with the vehicle I was planning to purchase.

Easy to work with. Pleasant atmosphere.

They didn't reset my oil life indicator on the vehicle now I have to make another trip to have it corrected.

Everyone here at Bob Jass is so friendly and professional. From making my appointment to driving off the lot, I had a great experience.

James (our sales rep) was awesome, knowledgeable about the vehicle. Not pushy in my opinion but attentive with good follow-up. Phil in Finance the same, very congenial and knowledgeable, offered the add-ons as expected with several options, was willing to work within my budget. Would recommend to my family and friends.

Friendly and on time

Nice job everyone. Thanks

Oil change went as expected.

Most excellent service

I got my oil changed. It was fast and easy!

I appreciate that Ryan and Erin go above and beyond to make for a pleasant service experience.

Erin is always great to deal with she does what needs to be done to make you happy.shes just great.

Overall smooth and a couple hiccups.

Working with Joe Howland to buy my new equinox was great. I have been working with Joe in buying most of our cars for over 30 years. He is a very honest person and tries to give you the best deal he can. I would definitely recommend my friends and family to see him when buying a car. Also, everyone is easy to deal with at this dealership

Excellent experience and easy check out process. I am disappointed the dealership does not have a car wash and does not do complimentary car wash prior to pickup.

Your crew always take the best care of me. I has always been satisfied with the work that they do to satisfy me.

good and fast

My experience was fine. Erin is a pleasure to deal with.

Quick and easy. Very friendly

Everything went well No issues greeted right away In and out in less than an hour

Courteous, knowledgeable and efficient.

Service was great as always!! Service writer kept me informed on my services being performed on my car, thanks Erin!!

Always a pleasure dealing with Bob in service. He knows what he is doing and is easy to work with!

Work was performed in a timely manner on warranty work and non warranty work. Everyone is very friendly and knowledgeable about their product.

Excellent service. Friendly staff.

Repair performed quickly

I was able to get the car in promptly and the problem was found right away. I found the experence was excellent with every thing being explained to me. I think I will come back for my oil changes. Thank you for the excellent service from beginning to completion.

Professional friendly service

The charging cable on my Chevy Bolt started to act up. We brought it in for warranty work. Chevy denied the warranty claim. When I contacted Chevy, I was told to either buy a a new charging cable, buy a fan and place it on the cable or else take it to another dealer. When I contacted Erin and Dan, they went above and beyond to fight for our claim. The outcome of Chevy finally honoring the warranty and providing us with a replacement charging cable was greatly appreciated.

Staff was very knowledgeable and helpful. The appointment was completed in a timely fashion.

Well taken care of.answered all questions

I noted to have my wipers changed, which was not completed, plus receive parts that were replaced, neither of which happened, I wanted to visually inspect the spark plugs that were removed.

Great job No problems

Professional, quick, easy affordable.

Though an complete

Service experience was professional and quick. The service writers Erin and Bob are a pleasure to deal with.

I am over the top happy with Bob Jass Chevrolet, everything from service to sales they are top notch they are always there to help!!!

We love the personal service at Bob Jass! We have purchased 8 vehicles there over the years and have been happy with each one of them. We recently decided to go back to being a two-car family, and when I saw a Marina Blue Chevy Trax at another dealership, I called Steve Dobbs right away. He was able to find the exact car I wanted within a couple of days and we couldn't be happier! We also appreciate the quick availability in the service department. I don't know when we'll be buying another car, but you can be sure we'll be returning to Bob Jass!

Steve Dobbs did a great job! He is very thorough, responsive and knowledgeable.

It was efficient and friendly. The service manager answered all of my questions

Accommodating and professional staff who provide excellent service.

Very nice and friendly found me what I was looking for

I brought my 2017 Colorado with 103000 miles to have some preventative maintenance done. Erin checked me in and started the process. Everything went smooth. Picked it up the next day.

Resolved issue quickly, thanks.

In and out in a timely fashion! All service completed as requested.

Sales associate Steve was awesome. Little disappointed on the hard sell on "extras" from the finance guy.

We have worked with the team at Bob Jass for years. The General manager, sales team, business office, and service department are all top notch.

From the lead management of the dealership to the sales representative that took care of us, start to finish, Bob Jass took care of our family in the best way possible. They were kind, understanding, and flexible. I will always buy cars from this dealership. They stand out as a business where customer is first.

I always have a great experience and get treated with excellent service. Bob from service is extremely knowledgeable and professional and knows how to handle his customers.

Professional, prompt, and very informative

The service team is always top-notch.

Bob Jass Chevrolet has always done an excellent job. When I bring my Chevy Trax in for service.

Erin always takes care of me when I come in for service.

Awesome staff from start to finish.

Fast service. Nice people!

Top notch dealership!! Ive bought many cars from them! Service department is great as well!!

Done earlier then expected and less then estimated thank you

Prompt and professional

Bob in service always goes that extra mile to make sure my truck gets the attention it needs!! The day i came in they were having issues with a computer glitch. He worked through it like a professional!!!

Great

Quick, Friendly and professional service every time. I have purchased at least 12 vehicles from this dealership.

Great service great people easy in and out thanks for the great job

Service was great. Erin did a great job getting my service complete asap.

Always a pleasure to do business with Bob

Steve Dobbs is the best!

Quick, professional service experience.

Every willing to work with the Customer and want to provide the customer with a great experience

Great experience

Service team is the best

Very professional and friendly

Great service!!

Great service

Fast courteous service.

I waited 1 hour and a half for an appointment with my oil change. Never before

Absolutely love dealing with this company

Joseph Howland my salesman always checks in to see how I'm doing ,.. Fantastic service as always - Go see Jow if you need anything!! (630) 607-9889

What can I say?! Bob, Erin and Eddie are the best!! They helped me out and got me in last minute for an issue!

Great service department. Everyone is very helpful and friendly.

As always, everything about the service experience at Bob Jess is perfect. I was warmly greeted by Erin. I had a comfortable well lit clean, waiting room to work in while my car was being repaired. I was given consistent updates during the repair and while future maintenance was recommended, it was in no way high-pressure. Service was efficient. Bob Jass never disappoints.

This was my first visit to Bob Jass Chevrolets Service Department. Erin in Service is Welcoming, Kind, and Knowledgeable. The work was performed to expectations. Every Dealership Service Department should take a lesson from Bob Jass Staff. ⭐⭐⭐⭐⭐

This dealership has always been great. If my new truck was repaired and it last. It will even be greater.

On time at given price.

I've never been disappointed in the service of my vehicles.

Advisor was courteous and knowledgeable Dealership waiting area is clean and updated

Awesome ! Great service! Thank you!

See previous answer.

People were great !! Thanks

I was pleased to be in and out within an hour. My only issue is the air pressure symbol showed on my screen and the affected tire had no reading for psi. I hope my tire is fine.

Friendly people good service

JOB WAS DONE RIGHT THE FIRST TIME!

the whole car leasing experience was sooooo smooth from the first point of contact( texting) to the test drive ( not pushy or rushing the test drive) to driving off the lot . I am extremely satisfied with the dealership , the experience and my new Tahoe

Joe and James were amazing, making my purchase easy. Thanks to Ryan for having such an amazing employees.

James & others were very accommodating

Erin is great always goes the extra mile to keep you happy

They got my car in right away even as it was not scheduled, they fixed a mistake that was of my doing without charging me. They are super nice people to deal with and would recommend to anyone.

Great experience!

I was just in for an oil change. They were friendly, professional, and quick.

Fast and friendly.

Quick oil change. My key fob battery was low, they replaced it for free - great service!

Having been a Bruce H. (Salesman) customer for many years and many vehicles purchased, we were introduced to Joe (salesman). Joe (and Steve L.) spoke with us about the vehicle we were interested in. Joe let us test drive our new Acadia. He arranged from an evaluation of our trade and presented us with a reasonable purchase price. Deal went very smoothly and efficiently. We are happy with our new car, and look forward to our continued relationship with Jass. Thank you.

Always prompt and done right the first time. Very good people and the facilities are always clean.

Totally smooth and quick process. Joe was able to get me into a full size truck at the price I needed.

Always feel good about work done. More importantly can trust them to not do anything that is unnecessary.

Staff professional, helpful and kept me informed

90K vehicle with failure engine my wife is keep sending home with same results its her fault the engine is failed 😂😂 We get recall for that problem but its not a manufactory defect thats my wife 😂😂 Come on guys there is a recall for 700K engines like this stop playing games

Friendly and knowledgeable staff. Process of purchasing the vehicle was quick and easy.

Went in for a routine oil change and the experience was efficient and pleasant as always!

I had Safelite come to the dealer to replace my windshield. When I came to pick up the car, the check engine light was on. It was right at the dealership close time. I asked Ryan (dealer manager) if he had an ODB reader. He dropped everything, went to the service area, and grabbed the reader. He took the time to connect it and provided me a printed readout. Nothing was wrong and he gave me assurance the code should clear after we drive. Sure enough, it did. This is the type of customer service that separates this dealer from others. Thank you Ryan. You are top notch.

Such a friendly dealership and service dept! Everytime I come here it’s like hanging out with your favorite family members. Everyone is is helpful and make sure you understand whatever your visit brought you in for.

Once again Bob Jass delivered per plan. Bob Horrell in Service prepared me for the installation cost for a new starter on my car. The job was completed per plan and per cost indicated. And I have to mention with high quality. I will take my car for service no where else.

Love Bob Jass Chevrolet. Service is great, sales team is awesome,

Fast and easy dealing

excellent service

Always the best

The dealership was very helpful and friendly. I would recommend this service department to others.

Quick turn around

Love these guys. I know they have to make money. But they do make me feel Im getting an okay deal.

went just as planned. Bob is Awesome.

As always, everyone is nice, friendly, knowledgeable....and your waiting room is warm and always nice people to talk to in there too :)

Always keeps. the appointment on time. Staff always lets you know whats going on. I have never been sold services I did not need.

Great service

You all have been so great - with service on my Bolt and now with purchasing my Equinox EV!

Service writer did a great job informing me on updates during oil change.

Quick, friendly, and very professional.

We're very understanding and helpful.

Great communication and timely

Knowledge staff

Always top notch service!!

Great service.

Polite kind timely.

Na

quality of service

Simple process that went very well

Just in for an oil change and tire rotation. Everything went well and finished in a reasonable time ,

Great deal on tires, Installation, and oil change done promptly.

Great

The incredible team at Bob Jass Chevrolet in Elburn take great care of our vehicle. They are very helpful, very courteous, and do great work. Thank you,

Best dealer in northern Illinois!!

Always does a nice job.

Good service

Wonderful people and excellent dealership. The service department staff is always friendly and the services are fairly priced. My truck is seven years old and they take great care of it. I highly recommend Bob Jass Chevy in Elburn.

Great service visit, Eddy was very helpful and professional. I will return for service visit and new vehicle purchase.

Got me right in for service and took care of everything.

Best Chevrolet Dealership in Illinois!

Very accommodating, very knowledgeable

Great service and fair pricing.

fast, courteous and pleasant people.

Friendly and efficient

Employees always friendly, work done promptly, communication excellent, always a pleasure with service!

Na

The service was quickly performed. It seems like the problem has been fixed. The men at the checkout counter explained the situation of why my car was shuddering after putting gas in the car.

Steve Dobbs and the sales/finance team were fantastic to work with and responded quickly with answers to my concerns on completing the deal at the Bob Jass dealership! Would highly recommend this location to any friends and family for their Chevy needs.

Amazing experience. Everyone there is always super nice and feels very honest. Not once did I feel like I was being pushed into something I didn’t want.

I have dealt with a lot of car salesman over the years and most of my experiences have been unpleasant. Joe Holland has changed that completely. He makes the experience enjoyable. He is also very knowledgeable and proficient. my experiences with Bob Jass have always been excellent.

Service team was friendly , service was quick

Professional

Very accommodating and professional.

Always professional

Wonderful service department. Trust them to get the job done correctly. Very friendly and great to communicate with. Thanks for all you guys do.

Erin is FANTASTIC, Dan the sales manager is such a charmer!

Always quick and friendly service, I have purchased over 12 vehicles from this dealership.

very good service and courtesy

Professional

Bob Jass is the Best dealership I have ever dealt with from sales to service

In and out as promised. Prompt professional service.

Prompt and courteous service

good service and courtesy

Great service advisor

Bob is awesome out there in service. As a matter of fact the entire service department is really stellar. We only go there for service and I take my company car there too.

I appreciated being treated as the major owner of the truck I bought and not having the salesman refer back to my husband during to my visit.

Excellent staff.

Great job getting us the car we wanted. Good communication and updates through out the process. Will definitely recommend this dealership and salesman, Joe, to our friends!

Eddie in service is a great communicator

Always great service

I enjoyed my experience

Getting new tires at Bob Jass Chevrolet in Elburn, IL. was a pleasant and joyful experience - as it ALWAYS is! Wouldn't go anywhere else for our auto service/needs.

Pleasure doing business with everyone at the dealership.

Always friendly and helpful.

Excellent service staff. The service manager who retired trained them well.

Friendly and knowledgeable

This time you did excellent .

The service staff was very professional and accommodating

Great service, keeps me updated on my car’s service, and recommends anything that needs to be taken care of

Great service!!!

Very Satisfied Excellent

THIS PLACE IS GREAT

Service was fine... Thought tire rotation was part of the oil change Apparently it is not

Always quick and easy to deal with!

They allowed me to swap my Silverado in place of my Traverse because I needed the Traverse for an unexpected appointment for my wife. No problem

Friendly staff and fast service.

Great service!!

my experience was good they did what i needed done and i got a great deal.

Always great service! And friendly faces! It's worth the drive to go to a place you trust. Thank you Bob Jass for always taking good care of our car needs

making the appointment was simple and easy. All of the personnel were friendly and helpful.

Everyone’s always polite and helpful and they get the vehicle done on time all the time

Bob does a great job of communicating with us while our vehicle is in for service.

Always friendly and helpful staff

Service was great

Great Service!!

Friendly and efficient Great experience!

Great people great service feels like family

I had a very pleasant experience purchasing my new Blazer and James was great to work with every step of the way.

Good Service Department

I`ve been dealing with Bob Jass chevy for 10 years. Friendly and knowledgeable personnel.

The Best service department. keeps me purchasing my vehicles there.

Would gladly take my vehicles here everytime.

Did awsome job! Appericate it! Thabk you! Megan Fornal

In for an oil change, went smooth no surprises.

It’s always a pleasure to work with Bob Horrell in the service area. He knows what he is doing and listens to my needs for my C8 ‘20 Corvette.

Fast, reliable service with great technicians

Great service and great people!

Service staff was professional and helpful.

Quick, convenient, appreciate recommendation on what should be fixed.

Excellent people, excellent dealership except for the fact they don't have a car wash and I almost never am able to have the car washed following service.

Everything went nice and smooth from start to finish

I feel confident with the quality of service provided by Bob Jass Chevrolet. The service advisors are through in their review of the services needed. The Vette is ready as promised.

Brought car in for service. Bob is great! Always taking good care of me.

Knowledgeable staff. Happy to help and answer questions

Did a nice job.

Thanks for all the help!

The best dealership we’ve ever worked with. Everyone is so friendly. Service department is fantastic. Extremely knowledgeable and very helpful.

My first time at this dealership and it was all good. Fast, friendly and great communication.

A helpful and responsive service department

Great job as always!

Work completed properly and in a timely fashion.

Always timely with scheduled service.

Awesome people.

Friendly and efficient staff

Service writer (Robert) was very helpful. Robert kept me informed during the process of changing the 3rd brake light. The Technician who worked on my Silverado did an awesome job! (Mike?) Please give kudos to the tech who worked on my Silverado, job well done! RO# 517028 Tag 631

It was an expensive visit but my car runs and sounds better. It was efficient and at this point my issues appear to be corrected.

Great job in a timely manner.

Staff is always great!

Service was good just think it took a little longer than usual when you have a appointment

I went un for an oil change and everyone was friendly. The service was quick and painless.

I had an excellent experience purchasing my new truck from Joseph Howlend. From start to finish, he was professional, knowledgeable, and never made me feel pressured. He took the time to answer all of my questions, made sure I understood my options, and worked hard to make the entire process smooth and stress-free. What stood out the most was how honest and genuine he was throughout the sale. He made sure I found the right truck for my needs rather than just trying to make a sale. Even after the purchase, he took the time to go over the features and made sure I was completely satisfied before I left. If you’re looking for someone who is straightforward, easy to work with, and truly cares about his customers, I highly recommend asking for Joseph. He made buying a vehicle a great experience, and I wouldn’t hesitate to work with him again in the future.

Everyone was very helpful and easy to deal with

As always a very good experience. Amazingly I called in with only a few days before a trip and the service team was able to get it handled same day if I could bring it in immediately. Thank you Robert!

Joe Howland is the best. He made sure the buying process went smooth & error free. Can't say enough good about Joe. The financial/signing process was further made easy by Melissa Balon. Bob Jass doesn't use high pressure sales tactics which make a big difference in the buying experience. The entire staff is very very good.

I asked them to put my registration sticker on and they did a recall so I didn’t have to come back

Easy in, easy out.

Needed some service done last minute prior to a long trip. They got me right in

It is always a pleasure, everyone is knowledgeable and nice! The shop is always very clean.

Great service department. Friendly and very professional.

the service was very good. All my questions were answered with knowledge and understanding.

Great scheduling, the best service around

All very friendly

Everything was great. Low pressure, clear and straight forward communications. No games fair price.

Great bunch of guys in service who are trustworthy and upfront.

Bob Jass Chevrolet never disappoints. I've been a customer for 30 years and have consistently found their service completely satisfying.

Knowledgeable and friendly

Very prompt! Helpful and friendly, great dealership.

Very easy experience. Joseph Howland is the best salesman I have ever dealt with. He is just a great guy.

Everything was handled promptly and service was excellent

BOB IS THE BEST! LOVE BOB IN SERVICE

Friendly and efficient

Great

I’m always happy with the service at Bob Jass

Bob Jass is always fast, efficient, and pleasant.

Always prompt friendly and professional service.

Service experience is always easy and fast.

Excellent customer service from advisor Eddie, service performed at a great cost and efficient

Prompt

They listen to my concerns.

Everything went Great! Everyone was friendly and helpful 🙂

Great work, great communication